Pro-shop Pick Up
If you live close enough and want to save some money, this is the option
for you! Due to operating a live pro-shop and the website our inventory may
not always be up to date. For this reason we require a valid phone number
so we can call you and set up a pick up date/time. We can meet you almost any
Saturday or Sunday at the Pro-Shop by appointment only. You are required to
pay for your item through the website before we will release your items. With
that said, we would love to meet our customers! Our Pro-shop is located in Hubbard,
Ohio at Battlefront Paintball. We are open for sales in pick-up during any
major Battlefront Event. Stop by anytime to say HI and to check out the latest
inventory.
Shipping
Bonus Ball Paintball uses the United States Postal Service as their reliable
source for shipping, and live shipping rates can be found upon checkout when
products are added to the shopping cart. Most orders are shipped out within
24 - 48 hours upon placing an order. Under special circumstances, this time
line may be increased due to special orders or inventory inconsistencies.
Shipping insurance is included with all USPS Priority Mail shipments at no
additional cost. Any damage or loss to packages that occur in route to customer
destinations must be dealt with directly through the carrier. The carrier is
the company which assumed responsibility upon pick up of a package from Bonus
Ball Paintball. Bonus Ball Paintball will help in assistance of resolution but
is in no means held responsible. All transit times are based off USPS estimated
delivery schedules. In cases such as extreme weather, holidays, and other
unforeseen reasons, normal transit times may be affected. In the unfortunate
case of these circumstances, the carrier nor Bonus Ball Paintball can be held
responsible and thus can not offer any type of compensation.
International Orders
Please note that certain countries require us to physically drop off packages
at the postal facility. Due to this process, it can delay an order between 5-7
days. If the tracking number provided is not updated within 2-3 days after the
order is placed then this may be the case and please allow us the full 5-7 days
before requesting any further information.
Returns
In the unfortunate event you need to return a product, please read our entire
procedure so we can expedite your return. All returns must meet the following
requirements.
• Any item taken in for return must be brand new, factory sealed and unused.
• There are no returns on any Paintballs or Special Order Items
• Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please email Bonus Ball Paintball at:
contact@bonusballpaintball.com for an RMA number. Please include your
first and last name, phone number, and the original Order Number if possible. If
a return is shipped back to Bonus Ball Paintball with no RMA number, THE PACKAGE
IS GUARANTEED TO BE REFUSED. All acceptable returns have the option of exchanging
your existing item, receiving a refund back to your credit card or paypal account
with a 10% restocking fee. Unfortunately all shipping charges are non refundable.
If you have received a wrong item with your order, please notify us immediately
so we can get your item corrected. We will issue an RMA number and ask that you
ship the wrong item back using standard ground service only. Please make sure to
include the shipping receipt in your package. Once the return is received and
processed, a credit will be issued to your account for the shipping reimbursement.
With the RMA number clearly written on the outside of the package, please send
your return to:
Bonus Ball Paintball
117 North Third St
Greenville, PA 16125
Note: Returns take between 1-3 business days for completion.
Bonus Ball Paintball has great working relationships and expedited procedures
with all of our vendors in the rare instance that an item from your order has
a problem. To resolve your problem in the timeliest fashion, we ask you contact
the manufacturer direct for assistance. We have provided a list of technical
support numbers for the majority of paintball gun and gear manufacturers.
Bob Long Direct - 1-209-293-4440
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-755-5061
Kingman/Spyder Paintball - 1-888-546-4626
Luxe Paintball - 1-866-573-5893
Ninja Paintball - 1-877-646-5287
NXe Paintball - 1-888-693-7868
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
TechT Paintball - 1-901-405-1848
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-856-812-2800
V-Force Paintball - 1-866-688-8880
Virtue Paintball - 1-631-617-5346
